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06.16.09

Increasing Your Site's Sales And Revenue

By Eric Leuenberger

Generating more revenue for your online store is undoubtedly one of the me most important long term goals of any business owner. Careful planning and proper implementation combine to help see that goal is met.

Although many business owners have an idea of what they want to reach in revenues (just saying "I want growth" or "I want more sales" will get you no where), many do not actually put that idea in to actual and measurable numbers. This is one key to reaching them int he first place.

How can you plan properly to reach a goal if that goal has not been measured in the first place and furthermore has not been tested to see if it is reasonable? The answer is you can't. You can not manage what you do not measure.

I know you are looking for the ways to increase order value so let's skip ahead here. Just keep in mind that unless you have a plan, and unless you have a reachable and realistic end goal, and unless all those figures are measurable, you might have a hard time getting anywhere fast.

What I'm saying is you likely will be able to increase your sales using these 4 strategies but reaching your end goal in the amount of time you wish may be difficult if you have not planned properly.

Reaching revenue goals can happen several ways.

1) Increase traffic to your site at your current conversion rate.
2) Increase the customer average order value working with the traffic you already have.

I'll be focusing on #2 for this article. In short, point two above says that you can increase the revenue your store generates without increasing traffic at all, but by increasing the average order value based on the amount of traffic your site already receives.

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Here are 4 ways to increase your customers average order value.

1) Increase Product Price
This is the most obvious method off increasing revenue yet you must understand what your market is willing to pay and be conscience what any competitors price their product at. You can offer a similar or same product at a premium price to competitors (I've done this a number of times with great success) as long as you differentiate yourself in some form from them. You must make the customer see that the perceived value of your product is better than that which they would receive from a competitor. This can be accomplished a number of ways.

2) Cross Selling of Similar Products
Cross selling products just because you can is a bad idea. I often see store owners cross selling unrelated products in an effort to increase sales. I ask them why and the majority come back with the same answer. They are convinced that if the customer does not like the first product they were viewing they will click on another product that might interest them. This works when the products are related but often has the opposite effect when the products have little in common.

The question I ask is would you click on a pack of batteries that were being cross sold to you if the original product you were viewing was a shirt and pants? I doubt it as the two are completely unrelated. The primary goal of a cross sell should be to increase the customer's average order value by offering them a related item which they can add to their cart in addition to the item they are currently looking at.

Continue reading this article.

About the Author:
Eric Leuenberger is an ecommerce conversion expert and author of a leading Ecommerce Optimization blog. He coaches ecommerce store owners how to increase their website sales using effective online paid search advertising, targeted marketing strategies, website sales strategies, and industry best practices. Contact him today to increase your sales!
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